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Pocket Fruity Mobile Casino Overview
Combining simplicity, convenience, with the desire to constantly get better has proved to be a winner with gaming app and mobile casino Pocket Fruity. The platform is operated by Bear Group LTD, which is a subsidiary of Gaming Realms PLC, who are based in Guernsey and who also run Slingo, Spin Genie, and Britain’s Got Talent Games. They have carved out a nice niche for themselves in the market with this app and are doing a solid job of pushing to be the best at what they do, which is to focus on the huge and ever-growing mobile casino market.
Pocket Fruity Casino is a colourfully cheerful ‘slots in your pocket’ app that has been around for a couple of years and which originally received a fairly lukewarm reception. Punters were initially unenthusiastic about its perceived lack of gaming depth – both in game type as well as software providers. Apart from mainly offering their own slots, there wasn’t a heck of a lot else to do there. Times have certainly changed.
While reviewing Pocket Fruity Mobile Casino for this review we were pleasantly surprised to see that a lot of the feedback has been taken on board and the company has seriously expanded its service. As well as retaining their homegrown games they have added a lot more slots from other big name developers as well as expanding their casino games selection including, believe it or not, a live gaming section.
We will delve deeper into the games shortly but suffice it to say that, while not being perfect, there are many areas that Pocket Fruity has definitely improved on. Pocket Fruity is a platform that clearly has its user’s best interests at heart as along with top quality games the site also makes use of cutting edge technology to protect them and is there to help with any potential gaming issues. With that in mind let’s dive in and see if Pocket Fruity is worth downloading and firing up for a few spins on your phone.
Pros & Cons
Pros
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- This is a well-designed app that is easy to navigate and use.
- Pocket fruity is fully licensed and regulated by the British authorities.
- There is a generous welcome bonus for new players.
- The live gaming options make a welcome addition to the line-up.
- There is a large and growing selection of slots and table games.
Cons
- Presently there are a limited number of payment methods for withdrawals and deposits.
- There is limited access to the app from most other countries.
- The basic look of the app may put people off.
- Customer support is not available at all hours of the day.
Is Pocket Fruity Casino Safe?
We can confidently say that Pocket Fruity is as safe as it gets, and there are three keys areas that we used to assess this statement. The first point is the regulatory requirements for a company like this, then the fairness of its games, and finally the security of user data. We are happy to say that Pocket Fruity excels in all three of these areas which we will take a look at in greater detail below.
Regulation
Pocket Fruity mobile casino is fully licensed and regulated by two official governing bodies. The first is the Alderney Gambling Control Commission, and the second is the strict and stringent UK Gambling Commission that protects UK based punters.
Fairness
Fairness is another area where we feel confident that Pocket Fruity is fulfilling is obligations to its customers. There is nothing worse than playing a video slot and feeling like the game is rigged against you.
How does Pocket Fruity mobile casino avoid falling into that category? Apart from being licensed and regulated, their games are tested and certified by eCOGRA. This is an independent third party who tests games to make sure they are fair and are producing the theoretical return to player rate (RTP) that they claim to.
They also conduct tests to make sure that the random number generators are working correctly so that no spin is affected by the previous one and is free from outside influence. This ensures that the games are simply programmed to do the things they say they will do and customers can rest assured that everything they play at Pocket Fruity is totally legit.
After taking the time to be licensed, and tested by third-party testers, users can feel confident that the games they are playing here are fair and unbiased.
Security
The safety and protection of data are of primary concern for both providers and users. This is important when accessing sites via a mobile phone or a desktop computer.
Fortunately, Pocket Fruity’s team of developers have employed cutting edge 128-Bit SSL technology in order to provide a safe platform. This helps to ensure that the transmission of user data and payment details especially are encrypted, stored safely and free from being intercepted by hackers or malicious third parties. This procedure meets industry standards and we would not recommend using a site or app that uses anything less than this for your own safety.
Welcome Bonus
At the moment the key promotion aimed at new customers is a first deposit bonus. With this promotion, Pocket Fruity Casino will match your deposit with bonus cash up to a maximum amount of £50. For all promotions (and legal use of the app) users must be at least 18 years old, and some of the other key terms of this offer include:
- The offer is for new customers only.
- There is a minimum deposit amount of £10.
- The offer is valid for 30 days from registration.
- There are wagering requirements of x50 for slots and Slingo.
- Bonus funds will expire if they are not wagered within 7 days.
Full T&Cs are available on the App.
Free Spins, No Deposit, and Other Promotions
Despite what you may have heard the app does not offer any no deposit promotions like they have done so in the past. Previously, Pocket Fruity had offered 50 free spins to new customers who simply registered a card when they entered their details at sign up. This was without having to make any deposit to give them a chance to try the slots on the platform. When we tested the app this promotion was not being offered. However, like all gaming platforms, things change over time, promotions come and go, so make sure to check if a similar offer is running when you visit the site so as not to miss out on any no-deposit free spins.
There is a similar offer of free spins for customers as a reward for making a second deposit of at least £10 however. These 20 free spins must be used within 7 days of making the second deposit and can only be used on these slots – Twin Spin, Jack and the Beanstalk, Starburst, and Gonzo’s Quest. The most that can be won from these free spins is limited to £500, and there are wagering requirements on the promotion of 30x.
There is also a push at the moment by Pocket Fruity for their IGT Megajackpot slots Cleopatra, Golden Goddess, and Siberian Storm. The app alerts customers to the fact the IGT Megajackpot is currently sitting at over £800k which would be nice little earner to have right from your smartphone.
The final promotions of note are the various competitions that they run through the Pocket Fruity Facebook page which the app links directly to. These competitions include prizes like Bonus Cash, Free Spins, vouchers, and Real cash which is a nice way of connecting with customers.
Aside from a bunch of no deposit free spins which would have been a nice to have; there is plenty for new customers to take advantage of when signing up for a new account with Pocket Fruity.
App Design and Navigation
The aim of the app is to keep things simple and it could not be easier to navigate and use. On loading, once you are passed the fruity load screen you will land at the home page that has been designed with a clean, dark theme. From here promotions are given top billing at the top of the page followed by a navbar with just two options of either going directly to the Games page or looking for something specific in a search box.
Underneath the navbar, there are quick links to popular games from various categories, terms and conditions for the promotions and at the bottom of the page is legal information and links to the Pocket Fruity Facebook and Twitter profiles.
At the top of the screen is the signup bar and next to it is the menu button which we found ourselves using a lot. Click on this and the user is presented with a clearly laid out list of links on the left-hand side of the screen. You will probably find yourself using this menu button a lot as well as we found it the quickest way to navigate between the different sections of the app.
The links on the list include sections of the app such as Home, Slingo, Slots, Live Casino, VIP, and Promotions. Beneath the gaming links are all-important banking and account options, transaction history, game activity, and company information.
There is nothing here that will trip up either an industry veteran or a first time user, with each section and each game, easy to find and account management could not be any more straight forward to use.
Games & Software
Originally, most slots were supplied more or less in the house which didn’t seem to sit that well with too many gamers. Well, those days are long gone.
Now the Pocket Fruity app has hundreds of games from several software providers. This includes big names in the industry such as Microgaming and NetEnt, as well as others from Eyecon, IGT, WMS, Megaways, and Realistic Games.
As well as the expansion in providers is an expansion in non-slot games. Originally there were just two table games, but this has now been expanded to 15 in the Casino section and a further 12 in the Live Casino section. The Live games include a number of roulette tables, blackjack, baccarat, and poker tables.
This impressive line-up is all powered by one of the leaders in the live casino industry – Evolution Gaming. There are 25 different Slingo variations for fans of that format, with titles that often borrow from TV such as X Factor, Britain’s Got Talent, and Love Island to choose from.
For those unfamiliar with this format, Slingo is a game that combines slots with bingo to create a unique and fun game. The last element to mention is the Instant Win section that has a selection of games that offer quick thrills like Deal or No Deal Scratchcards.
Slots
Slots are where it all began and this section of the app remains a strong point with Pocket Fruity. At the time of review, there were 323 different slots to choose from which should be more than enough to keep even the keenest slot fan happily occupied for a good long while.
The range includes a selection of old favourites and newer titles like Golden Grimoire from NetEnt and Arctic Valor from Microgaming. With the inclusion of Megajackpot slots that we mentioned before means that without a doubt all slot fans will find something to suit their tastes here.
Live Gaming
The Live games include various roulette rooms, blackjack, baccarat, and poker tables, and are all powered by Evolution Gaming. This is a company that has won a ton of awards for their live gaming products, including three this year already!
As such, the quality of live gaming is high with Pocket Fruity and fans of table games will appreciate having a virtual casino in their pocket wherever they go with this app.
VIP Program
For the ‘Extra Fruity treatment’, as they call it, is a VIP program for regular users of the app. There are two tiers available, straight VIP which a customer automatically becomes when they reach the wagering requirements needed, and Platinum VIP which can only be joined by invitation.
Once one of these levels is accessed they unlock benefits such as Bonus Cashback, Real Cashback, Priority Withdrawals, Exclusive promotions, and additional levels of support.
Platinum VIPs also get an account manager, invitations to VIP events, a VIP welcome bonus and a birthday present. Once these levels are attained the customer keeps them for the duration of their registration with the app but they will need to continue meeting the wagering requirements to retain the associated perks.
This is one area that used to be lacking with Pocket Fruity in the past, but again it seems that they have listened to feedback and upped their game in regards to rewarding their regular users.
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Banking
Banking is one part of the experience that falls a bit flat. On the app, clicking deposit returns just two payment methods – Pay By Card or Pay By Mobile. Mobile options include payments via Vodafone, 02, 3, and EE. This limited number of payment methods came as something of a surprise when compared to the other improvements that Pocket Fruity have made to the app.
So no e-Wallets, no PayPal, but, they do seem like a company that takes feedback and criticism on board so perhaps this will be something they look at expanding in the future.
Customer Support
If you are running into issues with anything, or have a request for general information there are three main ways of contacting the customer service team at Pocket Fruity Casino for support. If it is urgent, or you just prefer the fastest and most convenient method, then definitely select live chat. We were connected at midday within a minute and the rep we dealt with was helpful and professional.
To connect this way, simply press the menu button at the top right of the screen and scroll down to Contact Us. Then, click on live chat to connect with a member of the team for support.
For those that prefer to speak verbally to someone in the company, agents are available by phone on this number – 0845 54 89089. Alternatively, email is also fine for any non-time sensitive queries.
One thing to bear in mind is that customer support is not available 24/7. Agents are available seven days a week, but their times of business are 9 am until 11 pm, which in truth should cover the needs of the vast majority of Pocket Fruity customers. Still, it would have been nice to know that you are covered at all times of the day if any issues arose.
The company also lists their physical address so if you are a letter writer you could try posting them any comments or queries, though they don’t list this is an official channel for support.
Being a modern company Pocket Fruity also maintains an online presence through profiles on Twitter and Facebook and we are sure they would appreciate feedback through these channels, for best support we’d recommend sticking with the three methods mentioned on the app though.
Responsible Gaming
Pocket Fruity takes responsible gambling seriously with plenty of advice readily available on the app which is nice to see. They include information on behaviours that a customer could perceive in themselves or others that could be cause for alarm, along with a set of questions that could be triggers for concern depending on the answers.
Along with this are plenty of links to organisations that are set up to deal with gaming issues such as Gamble Aware and Game Care. Along with that information they also offer a range of tools that customers can use to keep their gaming activities fun and under control. These can be found in the account section or by contacting customer support and include:
- Deposit limits: The ability to set a deposit limit for up to 30 days.
- Self-Exclusion: From six months minimum and with no upper limit. No marketing material will be sent during this time.
- Cool down period: Customers can take a break from 24 hours up to four weeks which would begin immediately.
- Reality Checks: An alert can be put in motion to pop up at set intervals to let the user know how much time has elapsed from 30 minutes to 3 hours.
Overall, it feels as though Pocket Fruity takes this aspect of gaming seriously and genuinely wishes to keep gaming a fun activity for their customers.
Final Verdict
After the initial feedback we had heard about Pocket Fruity Casino, we were pleasantly surprised with its current form. There is a lot to like here and it certainly succeeds in being a solid go-to for slots (and more) in your pocket.
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The game range and quality are of a high standard and live gaming was another pleasant surprise. The app is well made, stripping away any unnecessary faff to result in a clean, easy to use a product with plenty to keep gaming fans entertained. Having said that, the app is not perfect and there were a few areas that Pocket Fruity could improve on.
The app could be better if they expanded their payment methods options to include e-Wallets for example. A few more non-slot table games wouldn’t go amiss either. 24/7 customer service would also be a welcome addition for those up late gaming who need the help of an agent for support.
Other than that there aren’t any serious faults with the app so all in all we have to say that it would make a great addition to any slot fans smartphone. Now, if only they could bring back those no deposit free spins…